Shipping typically takes 5-7 business days within the United States. For international orders, shipping can take 10-15 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress.

You can return your items within 30 days, no questions asked.

By simply sending us an email at support@serephine.com or via the contact form, our support team will guide you through the return process.

For any inquiries or assistance, you can contact our customer support team by sending an email to support@serephine.com We are committed to answering all questions in a timely manner.

With us, you pay safely with credit card and Shoppay. Protected by an SSL (Secure Socket Layer) connection that ensures the digital transmission of your personal data, such as credit card and account information. Your privacy and data security are our top priority. We guarantee the confidential treatment of your information, do not share it with third parties and use it only for the agreed purposes before deleting it.

Yes, once your order has been shipped, we will provide you with a tracking number to monitor the progress of your delivery. Or by visiting the track your order page on our website.